Videojet

The Problem

A world leader in the product identification market was developing an improved user interface for a new family of industrial printers, with a range of new concepts and features aimed at improving the user experience. The company asked us to help it conduct usability research and design to evaluate and address strengths and weaknesses of the proposed design, customer responses to the design, and recommended improvements to the new user interface.​

Redesign: The CLARiTY™ UI​

The CLARiTY™ touchscreen interface is displayed on multiple Videojet CLARiTY-based printers.​ Videojet asked for help in redesigning the interface to improve user experience.

  • A heuristic evaluation ​was conducted to identify opportunities for improvements ​throughout the UI.​

  • Then qualitative usability tests and interviews were performed with Videojet Customers and Employees, to identify opportunities for a better UX.​

  • A meeting with the Videojet stakeholder team was organized to review the findings and prioritize areas for refinement in a findings workshop.

The Approach: Evaluation, Qualitative Research & Design Prioritization

Design: Iterative Wireframing

Mockups were updated to reflect the improvements selected based on usability test findings.​

Design: Refinement

Mockups were further refined ​to reflect the improvements selected based on ​usability test findings.​

Visual Design

An aesthetic style was then developed based on information from the report findings and creative preference direction from Videojet.​

Icon Design

The new design included a new visual system of metaphors and styles for a robust iconography throughout the UI.​

Dev Support: Asset Library

To assist with development, all major UI elements were compiled in comp sheets.